Privacy Policy — Eternal for iOS

This policy applies only to the Eternal application distributed through Apple’s App Store. EternalAI Labs OÜ is responsible for the processing described in this policy. Apple and other providers may process information under their own privacy terms when you use their services.

Account and profile information

We may collect your email address, Sign in with Apple or Google authentication identifiers, user or wallet identifier, display name, profile information, age-confirmation information, and account settings. Apple may provide a relay email address when you choose to hide your email.

Conversations and content

We process prompts, messages, AI responses, conversation history, selected conversation context, quotes, reactions, and related message metadata. We also process images, recorded voice, media references, and other content you choose to submit, as well as generated content delivered through the Service. Conversation data may also be cached locally on your device to support chat continuity and performance.

Usage, device, and diagnostics

We may collect app interactions, feature usage, screens viewed, session and timestamp information, app and runtime version, platform, device or installation identifiers, IP address and network information, crash reports, performance data, and diagnostic logs. Before sign-in, analytics may use a persistent anonymous app identifier; after sign-in, activity may be associated with your account identifier.

Notifications

If you enable notifications, we process your push-notification token, permission state, token status, and information needed to address notifications to your installation or account.

Purchases and subscriptions

For App Store purchases, we may receive product, price, storefront, entitlement, environment, transaction, original-transaction, bundle, ownership, and app-account identifiers needed to verify purchases and provide access. Apple processes the payment and does not provide Eternal with your complete payment-card details.

Support communications

If you contact us, we collect the message, contact details, account information, attachments, and other information you provide so that we can respond.

We use information to:

• Authenticate users and maintain account state.
• Deliver AI conversations, generated responses, media, and conversation continuity.
• Cache, synchronize, and restore conversation history.
• Verify App Store transactions and provide purchased access.
• Deliver and manage push notifications.
• Measure feature usage, diagnose crashes, improve reliability, and protect service integrity.
• Screen certain uploaded media and apply spam or abuse controls where those systems are available.
• Respond to support and privacy requests.
• Prevent fraud, enforce our terms, protect rights and safety, and comply with legal obligations.

Content you submit for a conversation is transmitted to Eternal’s systems and supporting infrastructure so that the Service can generate and deliver a response. Conversation history or selected context may be retained and supplied during later interactions to preserve continuity.

The iOS application does not currently provide a separate control for opting conversation content out of model-improvement or training uses. This policy does not promise that submitted content is never used for those purposes. Do not submit confidential or sensitive information that you do not want processed as part of the Service.

We disclose information to providers only as reasonably necessary for them to perform services for us, comply with law, protect users and the Service, or complete a business transaction. Provider categories used by the iOS application include:

• Eternal-operated APIs and infrastructure supporting the app.
• Apple and Google for authentication.
• Google Firebase services for analytics, crash reporting, messaging, configuration, and real-time app functions.
• Airbridge for attribution and purchase-event measurement.
• Expo services for application monitoring and telemetry.
• Apple StoreKit and App Store services for purchases, subscriptions, transaction verification, and entitlement status.
• Hosting, storage, networking, AI-processing, security, and media processing providers supporting delivery of the Service.

Apple separately processes App Store purchases and other information under Apple’s own privacy terms. We may also disclose information to authorities or other parties when reasonably necessary to comply with law, prevent fraud or harm, enforce agreements, protect rights, or complete a merger, financing, reorganization, or sale of assets.

We retain information for as long as reasonably necessary to provide and secure the Service, maintain conversation continuity, administer purchases and accounts, resolve disputes, enforce agreements, prevent fraud, and meet legal obligations. The period depends on the type and sensitivity of the information, why it is processed, the risk from continued retention, available deletion controls, and applicable legal or accounting requirements.

You can submit an account-deletion request from the account settings available in the iOS application. Where the conversation controls are available, you can also clear the visible conversation history for an AI personality. You may contact [email protected] for help with a deletion or privacy request.

A deletion request does not automatically cancel an Apple subscription. Certain records may be retained when reasonably necessary for legal compliance, accounting, transaction records, fraud prevention, security, dispute resolution, or backup integrity. The scope of a conversation-clear action may not include every server log, safety record, hosted media file, derived context, or backup copy.

Depending on where you live, you may have rights to request access, correction, deletion, or portability of personal information; to object to or restrict certain processing; to withdraw consent where processing relies on consent; and to appeal a decision or complain to a data-protection authority.

Send a request to [email protected]. We may ask for information needed to verify your identity and authority. Rights and exceptions vary by jurisdiction.

Eternal and its service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where applicable law requires it, we use recognized legal mechanisms or safeguards for international transfers.

We use reasonable technical, administrative, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No system, transmission, or storage method is completely secure, and we cannot guarantee absolute security. Use care when deciding what information to submit.

Eternal for iOS is not available to anyone under 18 or under any higher age of legal majority or digital consent that applies where they live. If you believe a minor has provided information through the Service, contact us so that we can review the concern.

We may update this policy to reflect changes in the Service, law, or our data practices. We will update the date at the top and provide additional notice when required by applicable law. Continued use after an update is subject to the updated policy.